A broad enterprise-wide view of the business and varying degrees of appreciation of strategy, processes, and capabilities, enabling technologies and governance.Ability to effectively collaborate and influence at all levels of the organization. Outstanding leadership, facilitation, and problem-solving skills.
#Sciencelogic em7 api software
#Sciencelogic em7 api professional
7 or more years of experience managing a fast paced, growing professional service organization.Bachelor of Computer Science or minimum 7 years relevant work history.Responsible for delivery readiness, including implementation methodology updates to support release cycles and to successfully meet delivery metrics.Supporting Sales organization and delivery via timely proposal, delivery plan design, and scoping support with a goal of growing revenue.Proactive monitoring of supply and demand to adjust resourcing needs to achieve revenue and operating income targets Thorough understanding of key performance indicators such as capacity and metrics for the business.Consistently demonstrating leadership and agility within the political landscape when resolving or negotiating difficult situations among internal and or external stakeholders.Providing visibility for project life-cycle to internal and external stakeholders.Working with Product Management and Marketing to collaborate on Go to Market Strategy’s, methodology, and direction of the product.Alliance with Global Leadership for collaborative communication and partnerships across all ScienceLogic business units.Quickly understanding client needs and pain points with a proven ability to make prompt and accurate judgement calls to facilitate resolutions and customer success.Developing delivery plans that account for resource and client constraints which deliver a successful implementation in a concise time frame and within budget.Acting as the escalation point for project deliveries for both consultants and customers with a keen ability to prioritize escalations, delegate effectively, resolve escalations swiftly, remove barriers for success, and enable customer greatness.Project leadership with an emphasis in demonstrating proven implementations, strategies for delivery, project governance, and customer satisfaction.
This includes ownership of troubleshooting the entire process, from specification through deployment and beyond. Owning the communication of project status, issues, and risks as they arise.The ideal candidate must be able to manage a highly skilled team, work collaboratively with all ScienceLogic business units, and ensure ScienceLogic quality standards for delivered work are met. This position requires a polished ability to deliver both written and orally, a drive for innovation, education, and commitment to success for not only the team but our clients. You’ll be part counselor and negotiator, problem solver, and visionary for a high-performance cross-functional team. This is a high visibility role within the company working with many business units, direct reports, and our customers. You’ll be joining an already skilled and successful team, providing direction and vision for professional development, customer success, and strategy for the team.
In this role, you’ll be expected to further develop the Development Services delivery model focusing on trends in advanced automation and artificial intelligence (AI) and align with product development for continued customer success. ScienceLogic is looking for proven and energetic talent to join our team as a Director of Professional Services. *This position can be remote within the United Kingdom*